FAQ's & Policies for 2017
Take some time to peruse the vintage rentals we have to offer on our inventory page! Grab a cup of coffee and spend time looking through the styled shoots in on our gallery page. Or, hang out on pinterest to get some ideas of what you love. Once you have a vision, we have a few simple steps to follow to book our inventory. Here's how it works....
Deciding on items to rent:
If you are interested in having a selection of pieces rented for your event just send us a message with the following information: the item names, your event date and location and we will get back to you as soon as possible with a quote! We can also give you a tour of the showroom, by appointment and consult with you if you are trying to piece together a certain look.
Many of our items are very popular and we want to make sure they are set aside for you for your special event. To reserve items we require a couple of signatures and a 50% (non-refundable) deposit. Your items are then reserved for you and only you! The remaining balance is due 21 days prior to your event.
Changes to your order/ event date/ cancellations:
We want you to be happy, so if you would like to change the items on your contract we can do that for you up until 21 days prior to your event. If for any reason you need to change the date of your event we will work with you. The specific pieces you have reserved may not be available for your new date but we will work hard to create a selection that at is equally as amazing!
If you need your order delivered, a delivery fee may be added to your order (as seen on your quote) and we do require a minimum inventory rental charge to qualify for delivery service, as follows (according to Google maps):
Up to 40 minutes from our showroom -$700
Up to 60 minutes from our showroom- $1,300
Up to 90 minutes from our showroom-$2,000
Delivery may require additional people or larger vehicles depending on your order. We will offer you a fair quote for the cost of delivery. We are happy to set all the items up exactly where you'd like them as part of our service, and we will return to gather all the items at a time that is convenient for you and your chosen venue. If you choose to extend your delivery and pick-up beyond one calendar day you may be responsible to pay the full cost of the delivery service as our team works on a day rate.
You are also welcome to pick up your order for 10% off the rental fee. You may pick up your chosen items from our showroom in a covered vehicle. Pick ups are scheduled for Fridays between 10am-1pm. Returns are accepted Mondays between 10am-1pm. Please inquire for our current dollar minimum on pick-up orders.
Still need help deciding? We love helping you put pieces together to create your own custom look. Make an appointment to stop by our showroom and we'll arrange and re-arrange pieces for you so you can see it in person. Or we'll create a pinterest board with you to pull it all together. Shoot us an e-mail or call us to get in touch. Talk to you soon!